Terms
The plain-English rules for booking us. No surprises in the small print, because there isn't any small print.
Who you're dealing with
A1 Clean And Clear Ltd, trading as A1 Clean & Clear. Registered in England and Wales, company number 17412156. Registered office: 124 City Road, London EC1V 2NX. We arrange and manage the work; it's carried out by self-employed cleaners, gardeners and clearance contractors we choose and work with regularly. Your booking, your payment and anything that needs putting right are all with us.
Quotes
Most quotes are priced from your photos and what you tell us. The price we give is the price you pay, unless the job turns out to be genuinely different from what we were shown, in which case we'll talk to you before anything changes. For big jobs we'll arrange a visit first, then send a written quote. We're not VAT registered, so nothing gets added to any price.
Booking and deposits
On bigger cleans and clearances a deposit of 25% of the job price secures the date. The balance is due when the job's done and you've checked it over. Smaller jobs don't need a deposit.
Cancelling and changing
Cleaning visits need at least 24 hours' notice to cancel or move, so we can let the cleaner know. Less notice than that and we may need to keep the deposit where one was paid. Clearances: let us know as soon as you can and we'll rearrange without a fuss.
Payment
Card machine, bank transfer or cash, when the job's done. If a deposit was paid, you just pay the rest.
If something's not right
Tell us within 24 hours and we'll put it right. That's the promise, and it's the owner you'll be telling, not a complaints department.
Access and safety
You don't need to be home, but we do need a way in that you've arranged, and honest answers about anything hazardous (see the list of things we can't take on the house clearance page). If the team can't get in at the agreed time, we may need to charge for the wasted trip.
Your stuff
For clearances: once you've told us something is to go, it goes, so double-check drawers, pockets and lofts before we arrive. Tell us up front about anything to set aside, and we will.